Customer Support



We understand that the reliable performance of your Audio, Video & Lighting System is paramount to your day-to-day operations and success. We pride ourselves on our after sales service and support and strive to build strong, trusted, long-term working relationships with our customers. We stand behind our work and ensure that our products and installations perform reliably and as specified. Services including training, technical-staffing, event support, service calls, scheduled maintenance, warranty repair and phone support are in place to safeguard your investment and strengthen your productions and presentations. Our On-Site Customer Service Department is dedicated to your satisfaction and to ensuring your service requests are handled promptly and accurately.




To help you make the most of your new facility VAST offers comprehensive training packages alongside our after-care and support services. We can provide extensive training programs custom tailored to aid each of your staff in their specific job responsibilities. One-on-One as well as group training packages are available and ensure that your personnel have the knowledge and confidence to effectively operate your AVL system.



Technical Staffing & Special Event Services:


VAST Technologies can also provide trained professional technicians and supplementary backline equipment to assist you with your special events needs. Creative services including show development, rehearsals and lighting design can also be implemented to streamline your next production and strengthen your message. Weather kicking off the launch of a new facility, hosting a seasonal production; or temporally short staffed; our skilled live event technicians and engineers can assist you in achieving your technical goals while providing peace of mind and confidence in knowing VAST is on the job.



Preventative Maintenance:


Preventative Maintenance is one of the simplest ways to safeguard and lengthen the life of your investment in your AVL Equipment. Neglecting routine maintenance is one of the key contributors to system deterioration and/or failures. We offer Preventative Maintenance services and packages in order to ensure that your presentation system continues to operate reliably and at peak performance.



Service & Repair


VAST Technologies supports and services the brands that we sell as well as most major brands. Our on-site service department is ready to help you with any problems you are experiencing with your AVL equipment. Our repair services include service calls, system tune-ups, system trouble shooting, parts repair and replacement, telephone support and more.



Manufacture Warranty Support


We are here to aid you in protecting the investments you have made in your new AVL System. Our Service & Support personnel can provide assisted warranty support to aid you in expediting a warranty repair or replacement. Please feel free to contact us with any questions or concerns you may have regarding your warranty repair options.







To discuss any of our Customer Service options including, Training, Event Support, Preventative Maintenance, Repair Services or Warranty Support please contact our knowledgeable Sales & Support staff.





(505) 908-8899



Let us evaluate your needs with our Custom AVL Site Survey Form